Terms of sale
Preamble
The following general conditions of sale are applicable to all sales and deliveries of items that appear on www.neusbonada.com, hereinafter referred to as the Website, whether through online purchase or email: info@neusbonada.com, or through an order placed by a Customer, i.e. a natural person acting as a consumer (according to the law and jurisprudence). Access and purchase on the Website indicate that the Customer accepts these general conditions of sale.
Read these general conditions of sale carefully before using the Website. These general conditions of sale may be modified and updated. The conditions that apply to the order of an article made by a Customer are those that remain in force on the day the order is placed.
Author identification
Nova Joieria Radresa, S.A. is the company that owns the domain www.neusbonada.com, with a capital of 250,000 euros, registered in the Mercantile Register of Girona, volume 2628- book 0 – folio 1 – section 8 – sheet GI 45156 – registration 1ª and with registered office at Carrer Sant Agustí, number 40, 17257 Torroella de Montgrí, Girona, Spain; and with NIF: A-17967175.
Phone: 0034 972 75 91 06
E-mail: info@neusbonada.com
Phone: 0034 972 75 91 06
E-mail: info@neusbonada.com
Information related to the articles and the limitation of liability
The information (name, definition, reproduction of the articles and detailed description: properties, characteristics and composition…) related to the set of articles for distance selling, is available through the Web, from the Customer Service to the Customer or Contact and to our store located at Carrer Sant Agustí, number 40, 17257 Torroella de Montgrí, Girona, Spain, open from Monday to Saturday, except Tuesdays in winter; on the phone 0034 972 75 91 06, at the e-mail address info@neusbonada.com.
Without prejudice to being very careful and very precise with the information, descriptions and data of the items available in the Contacta service and on the Web, as well as, without prejudice to their regular updating, the Company cannot be held responsible for any error not substantial that can intervene.
Thus, although the photographs and other reproductions of the articles on the Web represent them faithfully – within the limits of the technique and respecting the best standards of the market -, these are only indicative and have no contractual value. If the item delivered does not correspond to its description, the Company undertakes to correct the error according to the conditions of article 13, below. More generally, the Company cannot be held responsible for: interruptions or delays of the Customer Service or Contact, or of the Website, due to maintenance work, technical breakdowns, cases of force majeure or due to third parties or any other circumstance beyond their control; the impossibility of the Customer or the Company to contact the Customer Service and/or temporarily access the Website, due to circumstances beyond their control, such as breakdowns computers, interruptions of the telephone network or the Internet network.
Without prejudice to being very careful and very precise with the information, descriptions and data of the items available in the Contacta service and on the Web, as well as, without prejudice to their regular updating, the Company cannot be held responsible for any error not substantial that can intervene.
Thus, although the photographs and other reproductions of the articles on the Web represent them faithfully – within the limits of the technique and respecting the best standards of the market -, these are only indicative and have no contractual value. If the item delivered does not correspond to its description, the Company undertakes to correct the error according to the conditions of article 13, below. More generally, the Company cannot be held responsible for: interruptions or delays of the Customer Service or Contact, or of the Website, due to maintenance work, technical breakdowns, cases of force majeure or due to third parties or any other circumstance beyond their control; the impossibility of the Customer or the Company to contact the Customer Service and/or temporarily access the Website, due to circumstances beyond their control, such as breakdowns computers, interruptions of the telephone network or the Internet network.
Conditions for ordering items
4.1 To place an order on the Website, the Customer must be of legal age, have legal capacity and be the holder of a bank card.
4.2 Orders are accepted in Catalan, Spanish, French or English, and according to available stock. The Customer will be informed of the availability of the item at the time of placing the order, by the Customer Service or Contact, or on the website information page that describes each item. If the sold item is temporarily unavailable, it is possible to order it for a later delivery, according to the specified terms.
If, despite the Company’s control, the items ordered are not available, the Company will inform the Customer by telephone call or email as soon as possible and refund the amount billed to the Customer’s credit card account .
4.3 The Customer undertakes that the integrity of the information and personal data communicated to the Customer Service or Contact or on the Website to place the order, will be in accordance with the present general conditions of sale, complete, accurate and current. Otherwise, the Company reserves the right to completely cancel the order, as well as the payment, proceeding with the refund, in the event that the Customer had already made it.
Otherwise, the Company reserves the right to completely cancel the order, as well as the payment, proceeding with the refund, in the event that the Customer had already made it. By requesting an order through the Web or the Customer Service or Contact Service, the Customer consents and is understood to be aware that the data provided will be incorporated into the Company’s automated file. These data are collected in order to manage the delivery of the products purchased by the Customer, as well as to be able to obtain the customer profile for better management and development of products and services. This information is necessary for the processing of the order and may be communicated to the Company, exclusively to carry out the order. The submission of the Customer’s personal information for the processing of an order is mandatory, for this reason, the refusal to communicate it will imply the impossibility of being a Customer of the Company through the Customer Service Service or Contact, or from the Web. According to Directive 95/46/CE of October 24, 1995, relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data, and Organic Law 15/1999 of December 13, the Customer has a right of access, modification, rectification, opposition and deletion of personal data from the Company’s files. To exercise this right, an email must be sent to the person in charge of the file, the Company at the following addresses: electronic, info@neusbonada.com or postal, Carrer Sant Agustí 40, 17257 Torroella de Montgrí, Girona, Spain.
4.4 The Company reserves the right to cancel any order placed by a Customer with whom there is a dispute regarding the payment of a previous order, or not in accordance with the general conditions of sale.
If the Company finds that the order does not comply with these general conditions of sale (for example: an incorrect delivery address, non-existent or insufficient payment), it will inform the Customer within a maximum period of six (6) days, by telephone or by e-mail.
If the Customer does not proceed to correct the erroneous elements or contrary to the present general conditions of sale of his order, the Company reserves the right to cancel the order, and if the payment has already been made it will be refunded to the Customer.
4.2 Orders are accepted in Catalan, Spanish, French or English, and according to available stock. The Customer will be informed of the availability of the item at the time of placing the order, by the Customer Service or Contact, or on the website information page that describes each item. If the sold item is temporarily unavailable, it is possible to order it for a later delivery, according to the specified terms.
If, despite the Company’s control, the items ordered are not available, the Company will inform the Customer by telephone call or email as soon as possible and refund the amount billed to the Customer’s credit card account .
4.3 The Customer undertakes that the integrity of the information and personal data communicated to the Customer Service or Contact or on the Website to place the order, will be in accordance with the present general conditions of sale, complete, accurate and current. Otherwise, the Company reserves the right to completely cancel the order, as well as the payment, proceeding with the refund, in the event that the Customer had already made it.
Otherwise, the Company reserves the right to completely cancel the order, as well as the payment, proceeding with the refund, in the event that the Customer had already made it. By requesting an order through the Web or the Customer Service or Contact Service, the Customer consents and is understood to be aware that the data provided will be incorporated into the Company’s automated file. These data are collected in order to manage the delivery of the products purchased by the Customer, as well as to be able to obtain the customer profile for better management and development of products and services. This information is necessary for the processing of the order and may be communicated to the Company, exclusively to carry out the order. The submission of the Customer’s personal information for the processing of an order is mandatory, for this reason, the refusal to communicate it will imply the impossibility of being a Customer of the Company through the Customer Service Service or Contact, or from the Web. According to Directive 95/46/CE of October 24, 1995, relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data, and Organic Law 15/1999 of December 13, the Customer has a right of access, modification, rectification, opposition and deletion of personal data from the Company’s files. To exercise this right, an email must be sent to the person in charge of the file, the Company at the following addresses: electronic, info@neusbonada.com or postal, Carrer Sant Agustí 40, 17257 Torroella de Montgrí, Girona, Spain.
4.4 The Company reserves the right to cancel any order placed by a Customer with whom there is a dispute regarding the payment of a previous order, or not in accordance with the general conditions of sale.
If the Company finds that the order does not comply with these general conditions of sale (for example: an incorrect delivery address, non-existent or insufficient payment), it will inform the Customer within a maximum period of six (6) days, by telephone or by e-mail.
If the Customer does not proceed to correct the erroneous elements or contrary to the present general conditions of sale of his order, the Company reserves the right to cancel the order, and if the payment has already been made it will be refunded to the Customer.
The order
Orders can only be made through the Web, and must be duly filled in, with all the necessary data for the unequivocal identification of the author of the purchase. Once the order has been placed, a confirmation message will appear with all the information related to the purchase. The Customer will also receive an email specifying the details of the purchase, as well as the day of receipt of the order.
We inform you that when placing the order and identifying the Customer, the IP addresses of the Internet connection from which they are run are recorded. The IP address will only be used as judicial evidence in the event of possible fraud due to misuse of credit cards and/or false orders, or if applicable, by judicial request and according to the regulations for the protection of personal data.
To guarantee the quality of the service, the Company reserves the right not to process an order if it considers that any of the order and/or Customer data, identification data, payment method or any other type are fraudulent, erroneous or incomplete.
We inform you that when placing the order and identifying the Customer, the IP addresses of the Internet connection from which they are run are recorded. The IP address will only be used as judicial evidence in the event of possible fraud due to misuse of credit cards and/or false orders, or if applicable, by judicial request and according to the regulations for the protection of personal data.
To guarantee the quality of the service, the Company reserves the right not to process an order if it considers that any of the order and/or Customer data, identification data, payment method or any other type are fraudulent, erroneous or incomplete.
Price of items and shipping costs
6.1 The prices that appear on the Website are in Euros and include taxes. Shipping costs, both standard and urgent shipping, and customs fees, if applicable, are not included and are the responsibility of the Customer.
The invoiced prices are the prices in force on the day of the order. The amount of the shipping costs related to the delivery of the items will automatically appear on the Web when the type of shipment (standard or urgent) chosen by the Customer is validated and will be communicated again by email when the order is confirmed .
With the standard system, shipping costs to the Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla will be €7.80, deliveries will be made within 3 working days after receipt of confirmation by email.
With the urgent system, shipping costs to the Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla will be €10.00, deliveries will be made within 2 working days after receipt of confirmation by email.
With the standard system, shipping costs to European Community countries will be €15.50, deliveries will be made within 5 working days after receipt of confirmation by email.
With the standard system, shipping costs to European Community countries will be €15.50, deliveries will be made within 5 working days after receipt of confirmation by email.
Upon delivery, the Customer will receive, for each item, confirmation of the price paid and shipping costs.
With the standard system, shipping costs to the Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla will be €7.80, deliveries will be made within 3 working days after receipt of confirmation by email.
With the urgent system, shipping costs to the Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla will be €10.00, deliveries will be made within 2 working days after receipt of confirmation by email.
With the standard system, shipping costs to European Community countries will be €15.50, deliveries will be made within 5 working days after receipt of confirmation by email.
With the standard system, shipping costs to European Community countries will be €15.50, deliveries will be made within 5 working days after receipt of confirmation by email.
Upon delivery, the Customer will receive, for each item, confirmation of the price paid and shipping costs.
Delivery
The delivery of the articles can only take place: at the Customer’s usual residence; or to the delivery address indicated by the Customer when placing the order, provided that this delivery address is the habitual residence of a third party, who is the beneficiary chosen by the Customer, or to the address of the company where he works, having bearing in mind that under no circumstances can deliveries be made to hotels or post offices. Therefore, the Customer undertakes to communicate the exact address of a habitual residence.
The delivery of the items will take place once the payment of the order amount has been registered to the delivery address indicated by the Customer. The delivery of the ordered items will take place after the confirmation of the order by e-mail; or within the period in which the Customer will be notified if the item ordered is temporarily unavailable.
The Company will deliver the items ordered by standard or express mail, depending on the Customer’s choice.
The delivery of the items will take place once the payment of the order amount has been registered to the delivery address indicated by the Customer. The delivery of the ordered items will take place after the confirmation of the order by e-mail; or within the period in which the Customer will be notified if the item ordered is temporarily unavailable.
The Company will deliver the items ordered by standard or express mail, depending on the Customer’s choice.
Right of withdrawal and return of articles
The Customer has a right of revocation that he can exercise, without having to justify the reasons, within seven (7) working days from the receipt of the items. The date of the proof of delivery will be used to calculate the seven (7) day period.
In this context, the Customer can return the items delivered during the aforementioned period, in the original packaging, in perfect condition, complete (with accessories, instructions, warranty, etc.) and with a copy of the invoice and the Revocation document / Change together with the order and must send it to the address indicated in the aforementioned document. It is the Customer’s responsibility to keep any evidence of the return. Items must be sent by certified mail or by any other means that shows the exact date, and in any case shipping costs are the responsibility of the Customer.
The Company will refund the invoiced price of the returned items by crediting the price paid for the items, less the amount corresponding to the transport, to the Customer’s credit card account within thirty (30) days of receipt of the articles. If the Customer prefers, the Company can give him a voucher equivalent to the sum of the order. If so, no refund will be made for the invoiced price of the returned items. If Nova Joieria Radresa incurs customs charges for the return of the product, the Company will subtract the amount paid in terms of customs duties from the sum that must be returned to the Customer. The Customer will bear the direct costs of the return, as well as any damage caused by the return. The product must be in the same condition in which it was delivered.
In no case is the Customer granted the right of withdrawal of used products or without packaging. The Company does not accept returns sent to postage due or against reimbursement.
In this context, the Customer can return the items delivered during the aforementioned period, in the original packaging, in perfect condition, complete (with accessories, instructions, warranty, etc.) and with a copy of the invoice and the Revocation document / Change together with the order and must send it to the address indicated in the aforementioned document. It is the Customer’s responsibility to keep any evidence of the return. Items must be sent by certified mail or by any other means that shows the exact date, and in any case shipping costs are the responsibility of the Customer.
The Company will refund the invoiced price of the returned items by crediting the price paid for the items, less the amount corresponding to the transport, to the Customer’s credit card account within thirty (30) days of receipt of the articles. If the Customer prefers, the Company can give him a voucher equivalent to the sum of the order. If so, no refund will be made for the invoiced price of the returned items. If Nova Joieria Radresa incurs customs charges for the return of the product, the Company will subtract the amount paid in terms of customs duties from the sum that must be returned to the Customer. The Customer will bear the direct costs of the return, as well as any damage caused by the return. The product must be in the same condition in which it was delivered.
In no case is the Customer granted the right of withdrawal of used products or without packaging. The Company does not accept returns sent to postage due or against reimbursement.
Conformity - Guarantee
The Customer must ensure that the items delivered correspond to the order placed. If the items delivered do not correspond to the order, the Customer must inform the Company as soon as possible, by telephone to the Customer Service or Contact, or by email to info@neusbonada.com, while justifying the discrepancy of the article with the order, and once the agreement of the Company has been obtained, the non-conforming articles must be sent in their original packaging, in perfect condition, complete (with accessories, manual, warranty…) and with a copy of the invoice and the Revocation/Change document to the address indicated in this document.
The return of the item must be made by certified mail, or any other means that indicates a specific date; if the Customer’s disagreement is accepted, the shipping costs will be covered by the Company.
If the exchange of the returned item cannot be effected, the Company will refund the invoiced price corresponding to the returned non-conforming items by crediting the Customer’s credit card account, no later than thirty (30) days after having received the discordant articles.
The reimbursement of the shipping costs of the non-conforming items will be made by crediting the Customer’s credit card account with the amount of the costs, when the Customer has sent the receipt with the amount of these costs .
The specific warranty conditions delivered to the Customer with the item sent are subject to legal guarantees.
The return of the item must be made by certified mail, or any other means that indicates a specific date; if the Customer’s disagreement is accepted, the shipping costs will be covered by the Company.
If the exchange of the returned item cannot be effected, the Company will refund the invoiced price corresponding to the returned non-conforming items by crediting the Customer’s credit card account, no later than thirty (30) days after having received the discordant articles.
The reimbursement of the shipping costs of the non-conforming items will be made by crediting the Customer’s credit card account with the amount of the costs, when the Customer has sent the receipt with the amount of these costs .
The specific warranty conditions delivered to the Customer with the item sent are subject to legal guarantees.
Force Majeure
The Company’s execution of all or part of its obligations will be suspended if a fortuitous event or force majeure occurs that delays them.
They are considered as such, mainly and without this list being limited, war, riots, insurrection, social unrest, telephone, computer breakdowns or serious impact on the security and coherence of the Internet network, strikes of any nature and the Company’s supply problems.
The Company will inform the Customer if a fortuitous event or force majeure occurs during the seven (7) days following the start of this event.
If this suspension of the execution of the Company’s obligations lasts more than fifteen (15) days, the Customer will have the possibility to cancel the order in progress. The Company will refund the money as soon as possible by crediting the order amount to the Customer’s account.
They are considered as such, mainly and without this list being limited, war, riots, insurrection, social unrest, telephone, computer breakdowns or serious impact on the security and coherence of the Internet network, strikes of any nature and the Company’s supply problems.
The Company will inform the Customer if a fortuitous event or force majeure occurs during the seven (7) days following the start of this event.
If this suspension of the execution of the Company’s obligations lasts more than fifteen (15) days, the Customer will have the possibility to cancel the order in progress. The Company will refund the money as soon as possible by crediting the order amount to the Customer’s account.
Don't give up
The fact that at a given moment the Company refrains from demanding from a Customer any of the provisions of the present general conditions of sale, cannot be interpreted as a precedent for the subsequent total or partial non-performance of these conditions.
Validity of the general conditions of sale
If any of the provisions of these general conditions of sale are declared void, in whole or in part, the other provisions, rights and obligations that have arisen from these general conditions of sale will not change and will remain in force.
Current law
These general conditions of sale are subject to Spanish legislation. If any difficulty arises with the order or its shipment by the Company, the Customer may, before resorting to legal action, seek an amicable solution, mainly with the help of the Consumer Arbitration Board de Catalunya (JACC), entity to which the Company is affiliated with number 5270, or any other advice of the Client’s choice.
